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Making deeper connections with your customers is the basis for all heart-centered businesses. It involves taking things further than usual customer service activities like – answering queries, dispatching orders, troubleshooting etc – it’s about doing small things to make them feel special. Happy customer are the best brand ambassadors and that is priceless! In my years as a small biz owner, I have made lifelong friends with many of my customers. They are not only the best sp